Windows Requirements

The System requirements for optimal performance and to also be positioned for upcoming VR support are listed below. There is also a Minimum Recommendation as well below it.

High End Performance

  • Video Card: NVIDIA GTX 1029 / AMD R9 290 equivalent or greater.
  • CPU: Intel i5-4590 equivalent or greater.
  • Memory: 8GB+ RAM.
  • Video Output: Compatible HDMI 1.3 video output.
  • USB Ports: 3x USB 3.0 ports plus 1x USB 2.0 port.
  • OS :Windows 7 SP1 64 bit or newer.

Minimum Recommended System Requirements

+ Intel® Quad Core™ 2 GHz, AMD equivalent, or better
+ 2 GB system memory
+ Windows Experience Index 5.5 or better
+ DirectX® 9.0c or newer
+ Hardware accelerated 3D graphics (256MB+ dedicated memory)
+ Latest Graphic Hardware driver
+ 5GB+ free disk space

OS Requirements

– Microsoft Windows® XP SP3 or later
– Mac OS-X 10.6.8 or later
– Ubuntu Linux 14.04 LTS or later
– Generic Linux with Wine 1.7 or newer

First Steps

Before Contacting us Directly

Many times a computer issue with one of our virtual world platforms can be easily solved. Please refer to some of the most common issues and give them a try before contacting tech support.

1

Troubleshoot Problem

If you are having issues logging in be sure to double check the user name and password we sent you upon enrollment. All user names and passwords are consistent across our log in areas.

2

Fully Reboot System

Many times an issue can be resolved simply by rebooting your PC completely. Give that a try and then attempt to log in again.

3

Unplug & Plug Back In

If you are having connection issues, unplug your modem and let it reboot. You may also want to attempt to disable your wireless connection and then re-enable it again.

© 2018 WiloStar3D

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